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Department & Operations KPI Dashboard
Live Telemetry & ADP AnalyticsOperational statistics for Service, In-Shop, Outbound Service, Deliveries, and Bed Deliveries. Detailed job completion rates by Driver & Field Tech, average revenue per dispatched job, and real-time variance vs Best-in-Class Industry Benchmarks.
TIME PERIOD:
Tech/Driver:
JOB COMPLETION RATE
Tier 1 Standard96.9%
589 of 608 dispatched jobs
▲ +1.4% vs Ontario HME Benchmark (95.8%)
AVE REVENUE PER JOB
ADP + Copay$835.84
Across all 5 dispatched job departments
Ontario ADP Share: 75% ($626.88)
TOTAL REVENUE GENERATED
MTD$508,190
ADP Direct: $381,143 • Copay: $127,048
★ Highest: Rehab Deliveries ($214.2k)
AVG STOP DURATION
Target: 45m42 Mins
Average on-site setup/service time
⚡ +7 mins faster than target SLA
CLIENT & OT CSAT SCORE
5.0 Scale4.9 ★
First-Time Fix / Handover: 96.2%
⭐ Top 5% Ontario Provider Ranking
Dispatched Jobs Breakdown by Department
Statistical performance metrics for each department with live variance comparison against Best-in-Class Industry Benchmarks.
🔧
General Field Service
Code: SVC-GEN
Scheduled preventative maintenance, annual safety inspections, power wheelchair mechanical checks, and warranty servicing.
COMPLETION RATE
95.8%
▼ -2.2% vs Best
AVE REVENUE / JOB
$340
▼ -$40 vs Bench
TOTAL REVENUE
$48.3k
ADP: $36k
Shift Dispatch Execution95.8% Done
Avg Stop Time
38 Mins
+7m under target
First-Time Fix
94.4%
Resolution
CSAT Rating
4.88 ★
Top Tier
🏆 Best-in-Class Benchmark:
Ontario Tier-1Target Comp: 98%Target Rev: $380/jobTarget Time: 40m
⚙️
In-Shop Repairs & Bench Overhaul
Code: SHOP-BENCH
Main hub workshop bench overhaul, joystick/controller reprogramming, battery load certification, steam sanitization & pre-delivery builds.
COMPLETION RATE
96.9%
▼ -1.6% vs Best
AVE REVENUE / JOB
$688
▼ -$62 vs Bench
TOTAL REVENUE
$67.5k
ADP: $51k
Shift Dispatch Execution96.9% Done
Avg Stop Time
52 Mins
+8m under target
First-Time Fix
97.8%
Resolution
CSAT Rating
4.92 ★
Top Tier
🏆 Best-in-Class Benchmark:
Ontario Tier-1Target Comp: 98.5%Target Rev: $750/jobTarget Time: 55m
🛠️
Outbound Mobile Service
Code: SVC-OUT
Rapid mobile technician response vans, urgent breakdown diagnostics, actuator/motor emergency swaps, and on-site roadside assistance.
COMPLETION RATE
95.7%
▼ -1.8% vs Best
AVE REVENUE / JOB
$512
▼ -$48 vs Bench
TOTAL REVENUE
$59.4k
ADP: $45k
Shift Dispatch Execution95.7% Done
Avg Stop Time
42 Mins
+3m under target
First-Time Fix
93.1%
Resolution
CSAT Rating
4.85 ★
Top Tier
🏆 Best-in-Class Benchmark:
Ontario Tier-1Target Comp: 97.5%Target Rev: $560/jobTarget Time: 40m
📦
Rehab & Mobility Deliveries
Code: DEL-REHAB
New power & manual wheelchair handovers, custom tilt seating adjustments, OT clinical trial fittings, and client education.
COMPLETION RATE
98.2%
▼ -0.8% vs Best
AVE REVENUE / JOB
$1275
▼ -$75 vs Bench
TOTAL REVENUE
$214.2k
ADP: $161k
Shift Dispatch Execution98.2% Done
Avg Stop Time
32 Mins
+3m under target
First-Time Fix
98.2%
Resolution
CSAT Rating
4.95 ★
Top Tier
🏆 Best-in-Class Benchmark:
Ontario Tier-1Target Comp: 99%Target Rev: $1350/jobTarget Time: 30m
🛏️
Electric Bed & Heavy Deliveries
Code: DEL-BEDS
2-technician liftgate dispatch for full-electric hospital beds, bariatric frames, low-air-loss mattress setups, and patient lift installations.
COMPLETION RATE
97.6%
▼ -0.4% vs Best
AVE REVENUE / JOB
$1415
▼ -$85 vs Bench
TOTAL REVENUE
$118.9k
ADP: $89k
Shift Dispatch Execution97.6% Done
Avg Stop Time
58 Mins
+7m under target
First-Time Fix
97.6%
Resolution
CSAT Rating
4.91 ★
Top Tier
🏆 Best-in-Class Benchmark:
Ontario Tier-1Target Comp: 98%Target Rev: $1500/jobTarget Time: 60m
🚚 Driver & Service Technician Performance Leaderboard8 Technicians Active
Track individual job completion rates, average revenue generated per job, on-time delivery rates, and performance tier rankings.
| Driver / Technician | Department & Primary Route | Assigned Vehicle | Dispatched | Job Completion Rate | Ave Revenue / Job | Total Revenue | Avg Stop Time | First-Time Fix | CSAT | Performance Tier |
|---|---|---|---|---|---|---|---|---|---|---|
DM David Miller Lead Rehab Field Specialist | Rehab Deliveries & Bed Logistics Route #7 (East - Durham) | Ford Transit Van (CA56094) | 63 / 64 | 98.4%63 done | $1288.28 | $82,450 | 28 Mins +7m vs target (35m) | 98.4% | 4.96 ★ | ⭐ Best in Class |
DS Dr. Sarah Jenkins Senior Clinical Tech & Dispenser | Rehab & Clinical Dispense Route #8 (GTA West / Peel) | Ram ProMaster (BX66372) | 51 / 52 | 98.1%51 done | $1342.31 | $69,800 | 31 Mins +4m vs target (35m) | 98% | 4.98 ★ | ⭐ Best in Class |
SC Santiago Cordova Heavy Bed & Distribution Lead | Electric Bed Deliveries Route #12 (GTA Bed Corridor) | Chevrolet Liftgate Van (BX34549) | 43 / 44 | 97.7%43 done | $1450.00 | $63,800 | 56 Mins +9m vs target (65m) | 97.7% | 4.92 ★ | ⭐ Best in Class |
RC Robert Chen In-Shop Supervisor & Tech | In-Shop Bench & Intake Main Hub Bench (Central Lab) | Hub Station / Bench Unit | 60 / 62 | 96.8%60 done | $706.45 | $43,800 | 48 Mins +7m vs target (55m) | 98.3% | 4.93 ★ | 🏆 Elite Tech |
ER Elena Rostova Respiratory & Seating Tech | General & Central Service Route #5 (Toronto Central) | GMC Savana Cutaway (BV16907) | 56 / 58 | 96.6%56 done | $936.55 | $54,320 | 34 Mins +6m vs target (40m) | 96.4% | 4.91 ★ | 🏆 Elite Tech |
DP Danny Peddle Field Distribution Driver | Rehab Mobility Deliveries Route #5 (Central Distribution) | Ram ProMaster (BV16907) | 49 / 50 | 98%49 done | $1164.00 | $58,200 | 33 Mins +2m vs target (35m) | 96% | 4.89 ★ | 🏆 Elite Tech |
AL Alex Lyubarsky Mobile Outbound Service Specialist | Outbound Mobile Service Route #11 (GTA Mobile Service Corridor) | Chevrolet Express Van (CA56094) | 46 / 48 | 95.8%46 done | $550.00 | $26,400 | 41 Mins +4m vs target (45m) | 93.5% | 4.86 ★ | ⚡ High Performer |
GP Gerry Popwell Regional Mobile Tech | General Service & Maintenance Route #6 (York North Service) | Chevrolet Express Van (BV17821) | 44 / 46 | 95.7%44 done | $476.09 | $21,900 | 39 Mins +6m vs target (45m) | 93.2% | 4.84 ★ | ⚡ High Performer |
📦 Live Dispatched Jobs Drilldown by Department6 Dispatched Jobs
Inspect individual dispatched work orders, equipment specifications, assigned technicians, and stop timings.
| Order # & Visit ID | Client / Patient | Department | Equipment / Service Item | Assigned Tech | Scheduled Window | Est. Revenue | Target / Actual Time | Status |
|---|---|---|---|---|---|---|---|---|
ORD-2026-881 del-501 | Eleanor Vance 1420 Yonge St | Rehab Delivery | M3 Corpus Power Wheelchair (Permobil) SKU: WC-PERM-M3 | David 5 - Delivery -South | 09:00 AM - 11:00 AM 2026-08-05 | $1320.00 | 40 mins On Schedule | en route |
ORD-2026-882 del-502 | Arthur Pendelton 88 Eglinton Ave E | Bed Delivery | MedLite Full-Electric Bed SKU: BED-INV-MED | David 5 - Delivery -South | 11:30 AM - 01:30 PM 2026-08-05 | $1450.00 | 45 mins On Schedule | assigned |
ORD-2026-883 del-503 | Margaret Kowalski 450 Bayview Ave | General Service | MicroAIR MA600 Low Air Loss Mattress SKU: MAT-AIR-MA600 | Elena 1 - Service South | 02:00 PM - 04:00 PM 2026-08-05 | $350.00 | 45 mins On Schedule | assigned |
ORD-2026-884 del-504 | George Washington Smith 32 Park Road | Bed Delivery | Advance Portable Hydraulic Lift SKU: LIFT-HOYER-ADV | David 4 - Service - West | 04:30 PM - 06:00 PM 2026-08-05 | $1450.00 | 30 mins On Schedule | pickup pending |
ORD-2026-885 del-505 | Robert Harrington 77 St Clair Ave W | Rehab Delivery | Standard 18" Folding Wheelchair SKU: WC-STANDARD-18 | David 5 - Delivery -South | 08:00 AM - 09:30 AM 2026-08-05 | $1320.00 | 20 mins On Schedule | missed |
ORD-2026-901 del-506 | Dr. Harrison Wells 120 Avenue Rd | General Service | Permobil M3 Power Wheelchair SKU: PWR-WC-PERM-M3 | Assigned Tech 1 - Service South | 01:00 PM - 03:00 PM 2026-08-05 | $350.00 | 70 mins On Schedule | assigned |